Lower overheads while improving response times and service level achievement
Minimal initial outlay and reduced operating costs compared to traditional premise-based hardware and software
Cloud technology removes barriers that make existing enterprise-level system capabilities inaccessible to many businesses
Accurately forecast workload for any workstream
Enable decision-making in real time
Quick and easy set up with no hardware, software, or significant IT resources required
The system can handle organizations of any size and can scale up (and down) instantly
We regularly introduce improvements and innovative new features at no cost to you
Seamless integrations with popular contact center, CRM, payroll and other systems
Centrally manage anytime from anywhere in the world with an internet connection, including multi-site, geographically distributed operations.
Purposeful intuitive design means training is quick and easy for agents, team leaders and contact center managers. Unlike most WFM systems, a full time resource is not typically required to manage Agyle Time