Start improving your service levels and reducing staffing costs by closely matching staffing levels to workload with accurate forecasts, intelligent real time monitoring and reporting.
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Agyle Time accepts data in real time and uses a number of self-adjusting algorithms to continuously increase the accuracy of its forecasts.
When scheduling, Agyle Time will take into account any number of KPIs, business requirements, grade of service agreements and goals to create the most efficient schedule for your needs.
Agyle Time gives managers, team leaders and staff the ability to view their rosters anywhere at any time.
Agyle Time allows you to manage employee timesheets and export to payroll systems.
The intraday management dashboard allows real time monitoring of your workforce.
Agyle Time gives managers, team leaders and staff the ability to view information anywhere at any time.
Agyle Time includes a suite of standard reports covering most needs of your contact centre. Reports feature drill-down functionality and can be exported to Excel.