Workforce Management
Simplified.
Intelligently forecast, schedule and monitor your workforce in real time.
Workforce Management
Start improving your service levels and reducing staffing costs by closely matching staffing levels to workload with accurate forecasts, intelligent real time monitoring and reporting.
Forecasting
Agyle Time accepts data in real time and uses a number of self-adjusting algorithms to continuously increase the accuracy of its forecasts.
Scheduling and Schedule Optimisation
When scheduling, Agyle Time will take into account any number of KPIs, business requirements, grade of service agreements and goals to create the most efficient schedule for your needs.
Rostering
Agyle Time gives managers, team leaders and staff the ability to view their rosters anywhere at any time.
Timesheets and Employee Time Tracking
Agyle Time allows you to manage employee timesheets and export to payroll systems.
Real Time Intra-day Management
The intraday management dashboard allows real time monitoring of your workforce.
Mobile & Tablet for Agents & Managers
Agyle Time gives managers, team leaders and staff the ability to view information anywhere at any time.
Reporting
Agyle Time includes a suite of standard reports covering most needs of your contact centre. Reports feature drill-down functionality and can be exported to Excel.
