Workforce Management

Simplified.

Intelligently forecast, schedule and monitor your workforce in real time.

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Workforce Management

Start improving your service levels and reducing staffing costs by closely matching staffing levels to workload with accurate forecasts, intelligent real time monitoring and reporting.

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Forecasting

Agyle Time accepts data in real time and uses a number of self-adjusting algorithms to continuously increase the accuracy of its forecasts.

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Scheduling and Schedule Optimisation

When scheduling, Agyle Time will take into account any number of KPIs, business requirements, grade of service agreements and goals to create the most efficient schedule for your needs.

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Rostering

Agyle Time gives managers, team leaders and staff the ability to view their rosters anywhere at any time.

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Timesheets and Employee Time Tracking

Agyle Time allows you to manage employee timesheets and export to payroll systems.

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Real Time Intra-day Management

The intraday management dashboard allows real time monitoring of your workforce.

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Mobile & Tablet for Agents & Managers

Agyle Time gives managers, team leaders and staff the ability to view information anywhere at any time.

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Reporting

Agyle Time includes a suite of standard reports covering most needs of your contact centre. Reports feature drill-down functionality and can be exported to Excel.

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Take control of your organisations time

Start optimising your workforce today