Workforce Management

Simplified

Intelligently forecast, schedule and monitor your workforce in real time. 

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Forecasting

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Agyle Time accepts data in real time and uses a number of self adjusting algorithms to continuously increase the accuracy of its forecasts.

Agyle Time can accurately forecast for future volume of any type of work. Calls, emails, tickets or customers waiting in a line.

The API allows for any type of workstream data to be fed into the system in real time and forecasts for.

Agyle Time allows you to take control of your recruiting cycle and forecast employee or skill shortages well in advance.

Forecasts can be viewed, analysed and put to work from the macro scale to the individual workstream sub-tasks.

This allows you to analyse forecasts for company wide data and KPI achievement down to individual teams and agents.

Scheduling and Schedule Optimisation

When scheduling Agyle Time will take into account any number of KPIs, business requirements, grade of service agreements and goals and create the most efficient schedule for your needs. Agyle Time can automatically create smart and efficient schedules that can simply be approved and released or you can dynamically edit schedules and see the results instantly in the schedule optimiser. Agyle Time will alert you of any schedule shortcomings that have the potential to affect business performance and goal achievement. Agyle Time uses queuing theory, a number of algorithms, and business rules to create the most efficient schedules to achieve business objectives and reduce staffing costs. Staffing is one of the largest expenses for any business and through accurate forecasting and scheduling you can greatly reduce staffing costs.
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Rostering

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Agyle Time gives managers, team leaders and staff the ability to view their rosters from the anywhere at any time. Agyle Time rosters can automatically be linked to Gmail and Exchange calendars and synchronised directly to employees mobile devices. Managers and team leaders can manage staff availabilities and leave requests within Agyle Time and the system will provide intelligent suggestions and alerts when staff availabilities or leave requests could cause potential shortages.

Timesheets and Employee Time Tracking

Agyle Time allows you to manage employee timesheets and export to payroll systems like Xero. Real time tracking allows you to automatically complete and submit timesheets or easily compare staff submitted timesheets to actual hours worked. Sending timesheets to payroll systems can significantly reduce data entry and administration staff time spent on payroll. Agyle Time will send alerts for staff no-shows allowing you to quickly react and ensure business performance is not affected. If Agyle Time isn’t already integrated with your payroll system our API makes it easy!
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Real Time Intraday Management

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The intraday management dashboard allows real time monitoring of your workforce. Agyle Time lets you monitor employee schedule adherence in real time to ensure you always have scheduled number of staff available and will provide alerts when adherence falls below the acceptable threshold so you can take corrective actions. Agyle Time allows you to view your workforce in real time from the macro company level down to individual agents continually providing you accurate real time data allowing you to make the best decisions. Agyle Time will track actual workload in real time compared to the forecast and provide early warnings and automated schedule adjustment suggestions if the volume is abnormally low or high ensuring you meet your targets and maintain an efficient roster.

Workforce Management

Start improving your service levels and reducing staffing costs by closely matching staffing levels to workload with accurate forecasts, intelligent real time monitoring and reporting. Increase your quality and speed of service, the efficiency of your staffing schedules and lower operational cost and reducing wage expenses. Agyle Time uses a number of self adjusting algorithms to continuously increase the accuracy of its forecasts. The intraday management dashboard allows real time monitoring of your workforce, schedule adherence and workload. Constantly track the accuracy of your forecast in real time and quickly identify any deviations and emerging trends and make immediate adjustments. Agyle Time provides instant alerts for deviations to schedule adherence allowing you to make corrections and stay on target.
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Integrations

Agyle Time has a number of built in integrations and there are more integrations being added all the time! Agyle Time integrates into a number of systems, for example:

  • PBX systems such as Asterisk. Cisco and Avaya integrations coming soon.
  • CRM and help desk systems such as Salesforce
  • Payroll systems such as Xero

If the integration you require doesn’t already exist you can easily build your own using our API.

Continually Updated and Improved

Agyle Labs is exactly that. Agile. We are constantly developing new features and making improvements to the system and releasing these updates every few weeks. Unlike old desktop software suites which are rarely updated, Agyle Time lives in the cloud and is continually updated and improved. No more waiting months or years for updates and new features.
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Cloud Based

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Cloud based technology is the way of the future. It allows for unprecedented flexibility, power, continuous innovation and greatly reduced capital expenditure. Some of the benefits of cloud based software is:

  • Accessible from anywhere in the world – Agyle Time is accessible anywhere you can access the internet. You can manage your workforce from any location. Multiple sites can be workforce managed from a single location.
  • No expensive installation or setup – Setup is as simple as logging in and configuring your settings. No need for long expensive installations and desktop software.
  • Constantly updated – One of the greatest benefits of cloud software is it only has to be updated once on the providers end. Agyle Time will consistently introduce improvements and new features and you won’t have to do a thing.
  • Updates are quick and free! – Since Agyle Time is a cloud hosted platform updates will never cost you money and won’t require any action from your end.
  • No hardware required – Agyle Time is completely cloud based and will never require you to purchase new hardware to run the system.
  • Easily Scalable – Agyle Time grows easily with your business. You’ll never need to buy new hardware or pay for expensive updates or one off licences.
  • No Sysadmin or complex firewalls

Why Use Agyle Time?

Save Your Cents

Surprise Your Customers

Simplify Your Business

Have Happy Employees

and Save Time!

Interested?

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